Recent Reviews from AutoNation Acura Gulf Freeway

I was asked to write a review about my purchase experience with this dealership. I told both the manager, and the sales rep about my experience, and they didn't seem to help me out at all, so I will go ahead and post my experience as they wished. I came to the dealership at 9:05, right when they opened for business. I had to flag down someone to find a salesperson to help me out. I met Frederick Brown. He seemed like a genuine person that truly believed he was in the customer's best interest. I told him I found a vehicle online that I would like to test drive. He told me the car had been sold already, but there was another one with same options, mileage, and price available. It was also Acura Certified. He showed me the brochure about what all the Acura Certified cars have done to them, warranty etc. We went on the test drive, where Frederick constantly talked and showed me all the features of the car. I came back, he said he wanted to appraise my turn in. I said fine, can I take this car to get breakfast. All was fine. During my test drive I did not notice anything wrong with vehicle. I even look in the trunk and notice the floor mats were in there. I get back, work out the deal, and commence the over hour long wait to get into talk to the finance guy, despite being the first customer of the day. We go through the paperwork, after fighting over their ridiculous interest rates, I finally agreed to finance through the dealership. He then proceeds to ask me to setup my first appointment with the dealership. I ask if it's required to keep the warranty active with it being certified pre owned. He tells me the car isn't certified pre owned, because the previous owner had installed 18" wheels, when the car came with 19" wheels. So the manger Tracy comes down, and promises me an extended warranty that is considerably less than an acura certified vehicle, at no additional cost. However, if I don't go to an autonation dealer, I would be charged $100. At this point I had spent half my Saturday at the dealership and didn't want to start over with another car and another dealer. So I agree to the offer, sign the paperwork and get on my way. On my drive home, I notice the car is constantly pulling making humming/vibrating noises. Almost to the point I'm having to fight the car to keep it straight. I also notice no floor mats. I just think, no biggie, I'll get the tires balanced, an alignment, and take the mats out of the trunk. I get home, only to find no floor mats in the trunk. The next day, I go to a local shop. They tell me the tires are already balanced properly, and they can't correct the alignment due to damage on the car. I'm not sure how I didnt notice all this on the test drive, or if something happened during the 3-4 hours i was waiting to get all the paperwork signed, but I know for a fact I didn't do any damage to this car. So I take it to the local Acura Dealer, and they tell me I have a bent control Arm, that needs to be replaced at a small price of $857. Autonation basically told me that I didnt have a problem test driving the car, I agreed to the car, the extended warranty that doesnt cover my problem, so they pretty much blew me off. So.. despite all their fancy awards and all.. I don't recommend this dealership.

Tommy Schmuck Oct 25, 2016

Well my wife and I went in on Saturday September 24 2016 around like 6pm. We were greeted by a salesperson standing outside in the parking area just waiting on costumers I suppose, which is fine with me I don't see a problem with that. I explained to the salesperson that I was interested is seeing in person a car had seen online. Once again the salesperson was very helpful and a led the way. My problems with this dealership where after I explained to them that I was paying off my pickup truck and that I was going to finish paying it off early next year. So I was really interested in just getting a look at the car in person plus also seeing their inventory. I left to the restroom and as soon as I came back out the salesperson was waiting for me but he was not alone he had his manager with him I guess he'd figure he should call in the big guns. His manager introduced himself to me. He seemed okay at first until he started realizing that I was not going to budge and I was going to wait to get another vehicle until I paid off of my current vehicle loan. I asked him if it was okay with him if I could get a test drive on the vehicle though just to really kind of make up my mind that that is the car that I really want. The manager replied back with a cunning way of telling me no. He pretty much told me I was not going to get to drive the car until i decided come in to buy it. Which puzzled mean butt his answer was and I quote " that way I am surprised and to keep things spicy upon my test drive." Translation well since you are not buying there is no sense in us wasting time with a customer who is not going to lease or finance. In conclusion recall there used to be a time where you could go to the dealership and not have to worry about being hassled or pressured into it a a sale. So we shook his hand and I politely smiled and just nodded and agreed with him but as I was leaving I said to myself I know now where I will not come for my purchase when I'm ready.

Joe Hurtado Sep 25, 2016

Last Saturday, I went to test drive a 2012 Acura TL at this dealership. The advertisement said that the car had 19,40 miles- when I got there, it had 28,200- bad sign. I test drove it and it ran beautifully. So right after we went back and forth (ad my almost leaving), we came to a deal. Before I signed the paperwork, my wife noticed HUGE scratches on the hood, so unless they were going to fix it, it was a deal breaker. They tried to take off $100 and claimed that they'd sell it "as-is". So I walked out AGAIN. They ran back and said that they'd fix the scratches and I forced them to commit to fixing it in WRITING (they just wrote "Fix scratch instead of scratches as if I didn't see that). They then told me that early the next week I found schedule to come in and get the scratches fixed. They tried not arranging a loaner and I had to call the GM to honor it. So THIS MORNING, I got to the dealership at 7:15am, dropped off the car and took off to work in the loaner. I heard NOTHING ALL DAY until after 5pm that the car was ready. I had to pick up my daughter, so I thought it would be a quick transfer- something told me to look at my car before going inside- THE SCRATCHES WERE NOT REPAIRED. I went inside and Ruben (the used car supervisor) told me to my face "that's the best that we could do and we're NOT painting the hood of the car and we have to have our loaner car back". I said "You didn't honor what the condition of my purchase was so you WILL Fix this COMPLETELY or you will TAKE BACK YOUR CAR- furthermore, I really need to get my daughter at daycare. He kept on stalling and then went to go get the paper work for my car. I LEFT THE DEALERSHIP WITH THE LONER TO GET MY DAUGHTER AND DROVE HOME. After I left, Ruben texted me MAGICALLY saying that he'd repaint the hood or I could return the car and get my money back- I am RETURNING THAT CAR TOMORROW MORNING. Whatever you do: DO NOT BUY FROM THIS DEALERSHIP unless you wanted to be treated without dignity and to get SLIMY SALESMEN AND MGMT!!!! #Disgusted #SayNOToAutoNationAcuraGulfFreeway

Hans Beckford Sep 20, 2016

AMENDED UPDATE: The dealership called me the next day after my initial experience. I did go back and speak with them and came to an agreement on price. The negotiation was not fun, but we agreed on a price. I picked up the car a few days later. The salesmen picked me up at the airport after returning my rental car. Upon getting to the dealership, they worked on detailing the car. Both the sales person and manager had read my review and asked me to change it. They wanted to assure they weren’t selling a car to an unhappy customer. I agreed to update my review. I didn’t have a car to leave at this point so I didn’t have much choice. I left the dealership and headed for gas. I’m happy with the car. INITIAL REVIEW: I flew into town for business and was hoping to buy a used car (only bought a one way ticket), I called ahead of time to schedule time to look at two vehicles and have them ready for me to drive when I arrived. I had a limited amount of time. Upon arrival, neither of the cars were ready; the one actually was waiting to be serviced. The other was parked in the used car section and needed fuel. They didn’t want me to drive the one for some reason, kept stalling, and not getting the keys. Told me it was waiting for an XM radio box. They also took it off their website – only to be found as I type this at Dodge dealership in their franchise listed at a higher price. Regardless, I drove both and asked for pricing on both. I had screen captures of both car and the respective pricing on my phone from the web. The first round of pricing on both cars was HIGHER than their advertised price on their website. AND they wanted to charge me for window tint – which, when you looked at the Carfax – they had already installed it upon selling the vehicle when it was new – years ago. I made another offer on the one vehicle, back to his manager, another 20 minutes wait and the price was STILL higher than their advertised price. At this point, I had to leave for a meeting, the sales associated tried to get his manager to talk to me – he told me he would sell me the one car for the posted price. Over $2500.00 less than the last offer, but wouldn’t honor the price on his website for the other vehicle. Went on to tell me the white car was worth SO much more (event though it was in a wreck, more miles, same year, same options….) The manager was smug and arrogant and I had enough. I shook the salesman’s told him I wished him luck, that he had my offer and if something changed to call me. The sales manager also kindly gave a conceited goodbye. I work in sales and these tactics are tasteless and not people you really want to reward with a sale. I like the car, but not enough to give these people money without an apology and concessions. I read the past reviews regarding the lack of acknowledgement you are given as a patron, and they are spot on. The salesman seemed like a nice man; I think it comes down to poor management.

Dan Mroz Mar 10, 2016

I'm from San Antonio, which only has one Acura dealership that advertises it doesn't negotiate on car prices. I've leased five vehicles from them previously and decided it was time for a change. This time around, I researched the two cars we wanted to lease and sent offers to the two Austin and four Houston-area dealerships. To my surprise, some dealerships didn't even have the courtesy of responding to my offers. The dealers that did respond had huge price variances...and attitudes. Not only did they not acknowledge my offer, they countered my offer with full MSRP and were very arrogant about it, as if I was ridiculous or even misguided to even make a lower offer. The lone dealer out of the six to actually respond quickly and responsively to my offer was AutoNation Acura Gulf Freeway, specifically Jeremy Pratt, New/Pre-Owned Sales Director. Not only was he not condescending, he evaluated my offer on its merits and advised what he honestly could and couldn't do. I appreciated his candor immensely. It immediately established a rapport of mutual respect and honesty that made the rest of the transaction quite a pleasant one. After a few more exchanges to hash out the details, we arranged to drive over to League City from San Antonio to finalize the details and pick up both new cars. We arrived in Houston at 5:30 pm, about 90 minutes before the dealership officially closed. We briefly met with Jeremy, who left us in the capable hands of Sales Consultant, Dustin Daughenbaugh, to complete the transaction. As there were many customers there that evening buying/leasing vehicles (important to note), there was obviously going to be a delay in closing the transactions with the finance staff. Dustin did everything he could to make our wait comfortable, providing refreshments and stimulating conversation. Although I did not negotiate with Dustin, I would highly recommend him. He is a very personable young man, who is gracious, honest and hardworking - traits I'm sure he learned as an elite Army Ranger. After meeting with the finance staff and finalizing the lease paperwork, Dustin took the time to go over all the features of our vehicles and set up the vehicles for us, even though it was late in the evening at this point. Dustin continues to follow-up with us periodically to answer any questions and provide any assistance. I only wish AutoNation Acura Gulf Freeway was located in San Antonio so we could have our vehicles serviced there as well. They get it in terms of customer satisfaction and loyalty. Do yourself a favor from someone who has dealt with a one-dealer town, and negotiated with multiple other dealers. Save yourself the trouble and go to AutoNation Acura Gulf Freeway. Youll know instantly whether theyre the right dealer for you. My bet is yes.

car_ninja Mar 11, 2015

We recently purchased a used 2014 Acura MDX from Morris Tuck at AutoNation Acura Gulf Freeway. We were very pleased with the customer service provided by both Morris and the financial guy (who was also super). Morris quickly assessed our needs, showed vehicle features, allowed us to do some test drives, and made several helpful (and non-pushy) follow up calls. He went above and beyond by picking us up at our home and bringing us to the dealer when we made the decision to purchase, as we'd already sold our second car, the one we were replacing with this purchase. Morris was especially good in illustrating the features of the vehicle, giving me a basic understanding of (some) of the things the auto can do. We bought the tech packaged vehicle, so it will take quite awhile before I can say I understand most of what the vehicle can do. And, we are quite satisfied with our choice of vehicle. Our MDX is a certified pre-owned, and it was in great condition. We love the space in the vehicle, the safety features of blind spot, collision, and cameras are great -- as we tend to keep our cars a long time, this is our first vehicle with those safety features and we're very impressed by what they add to the driving experience. We got a superb financing deal on the purchase -- beat our good credit union quote by a LOT...the actual purchase was painless and quick! We had some accessories added to the vehicle after purchase. When the accessories came in we returned the vehicle to the service department for installation. When I expressed some concern that the visit was taking longer than I'd anticipated, the manager put an additional person on the job and it was done within minutes. I appreciated that service "boost" greatly. The service staff was both personable and professional. They installation was done well. For us, purchasing a car is not that much fun. We agonize and procrastinate and in general don't enjoy the process. Morris and the crew at this dealership made our purchase very close to downright enjoyable!! Thanks all for a great job

sjo2 Feb 3, 2015

Share review Edit review 5.0 star rating 2/3/2015 We recently purchased a used 2014 Acura MDX from Morris Tuck at AutoNation Acura Gulf Freeway. We were very pleased with the customer service provided by both Morris and the financial guy (who was also super). Morris quickly assessed our needs, showed vehicle features, allowed us to do some test drives, and made several helpful (and non-pushy) follow up calls. He went above and beyond by picking us up at our home and bringing us to the dealer when we made the decision to purchase, as we'd already sold our second car, the one we were replacing with this purchase. Morris was especially good in illustrating the features of the vehicle, giving me a basic understanding of (some) of the things the auto can do. We bought the tech packaged vehicle, so it will take quite awhile before I can say I understand most of what the vehicle can do. And, we are quite satisfied with our choice of vehicle. Our MDX is a certified pre-owned, and it was in great condition. We love the space in the vehicle, the safety features of blind spot, collision, and cameras are great -- as we tend to keep our cars a long time, this is our first vehicle with those safety features and we're very impressed by what they add to the driving experience. We got a superb financing deal on the purchase -- beat our good credit union quote by a LOT...the actual purchase was painless and quick! We had some accessories added to the vehicle after purchase. When the accessories came in we returned the vehicle to the service department for installation. When I expressed some concern that the visit was taking longer than I'd anticipated, the manager put an additional person on the job and it was done within minutes. I appreciated that service "boost" greatly. The service staff was both personable and professional. They installation was done well. For us, purchasing a car is not that much fun. We agonize and procrastinate and in general don't enjoy the process. Morris and the crew at this dealership made our purchase very close to downright enjoyable!! Thanks all for a great job

S Warner Feb 3, 2015

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