I was asked to write a review about my purchase experience with this dealership. I told both the manager, and the sales rep about my experience, and they didn't seem to help me out at all, so I will go ahead and post my experience as they wished. I came to the dealership at 9:05, right when they opened for business. I had to flag down someone to find a salesperson to help me out. I met Frederick Brown. He seemed like a genuine person that truly believed he was in the customer's best interest. I told him I found a vehicle online that I would like to test drive. He told me the car had been sold already, but there was another one with same options, mileage, and price available. It was also Acura Certified. He showed me the brochure about what all the Acura Certified cars have done to them, warranty etc. We went on the test drive, where Frederick constantly talked and showed me all the features of the car. I came back, he said he wanted to appraise my turn in. I said fine, can I take this car to get breakfast. All was fine. During my test drive I did not notice anything wrong with vehicle. I even look in the trunk and notice the floor mats were in there. I get back, work out the deal, and commence the over hour long wait to get into talk to the finance guy, despite being the first customer of the day. We go through the paperwork, after fighting over their ridiculous interest rates, I finally agreed to finance through the dealership. He then proceeds to ask me to setup my first appointment with the dealership. I ask if it's required to keep the warranty active with it being certified pre owned. He tells me the car isn't certified pre owned, because the previous owner had installed 18" wheels, when the car came with 19" wheels. So the manger Tracy comes down, and promises me an extended warranty that is considerably less than an acura certified vehicle, at no additional cost. However, if I don't go to an autonation dealer, I would be charged $100. At this point I had spent half my Saturday at the dealership and didn't want to start over with another car and another dealer. So I agree to the offer, sign the paperwork and get on my way. On my drive home, I notice the car is constantly pulling making humming/vibrating noises. Almost to the point I'm having to fight the car to keep it straight. I also notice no floor mats. I just think, no biggie, I'll get the tires balanced, an alignment, and take the mats out of the trunk. I get home, only to find no floor mats in the trunk. The next day, I go to a local shop. They tell me the tires are already balanced properly, and they can't correct the alignment due to damage on the car. I'm not sure how I didnt notice all this on the test drive, or if something happened during the 3-4 hours i was waiting to get all the paperwork signed, but I know for a fact I didn't do any damage to this car. So I take it to the local Acura Dealer, and they tell me I have a bent control Arm, that needs to be replaced at a small price of $857. Autonation basically told me that I didnt have a problem test driving the car, I agreed to the car, the extended warranty that doesnt cover my problem, so they pretty much blew me off. So.. despite all their fancy awards and all.. I don't recommend this dealership.
Tommy Schmuck
Oct 25, 2016
