13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Acura Gulf Freeway Difference

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Recent Reviews from AutoNation Acura Gulf Freeway

UPDATE:: When I took my SUV to have scratches removed from the rim and around the car from lot damage the detail department messed some scratches on the rim and the left side panel. When I spoke to Stone the manager, he said he would have it repaired right away. When I called Stone to schedule, the Gm Baja got on the phone and said he wouldn’t repair the damages. He told me to call corporate. I called corporate and complained and they investigated the case and determined that it was lot damage and that the dealership should take care of it. Corporate tried reaching Baja the Gm numerous times to resolve my issues and concerns but he would never take her calls. I still want the scratches on my rim and the left panel to be repaired. After purchasing from this dealership there was no customer service at all afterwards. If your looking for a relationship with a dealership that will provide exceptional service if any issues should arise I would suggest purchasing from a different dealership that will provide quality customer care after purchasing a vehicle and who will fix any lot damage or any issues no matter how small or big or how many times it takes to get it right but that makes sure you are 110% satisfied. We made a deal on the second offer that was made to us and agreed to have ALL the weather proof mats added in our suv on all three rolls or at least we thought it was understood. The suv went in for its inspection and detail cleaning and a few days later we went to pick it up and it got dark and we weren’t able to detail it other than notice there was a scratch on the left leather seat and the third roll seat was down. I told our salesman Justin, that I couldn’t detail the suv because it got dark and that we could just take it home a different day but he assured me that if we found anything that needed detail he would have it fixed. When we got home we noticed the third roll that was down at the dealership had no weather proof mat but the front and second roll did have weather proof mats. Then I checked the rest of the suv and there wasn’t any of the standard carpet mats that come with the purchase of the suv. One rim was damaged and another had a few scratches. There were a few scratches that needed to be buffed out on the paint and some scratches inside. The cleaning inside wasn’t great either. I have purchased new cars before and they have been pretty detailed with paper mats inside and a plastic cover on the seat. This by far has been the worst detail of cleaning or repair I have seen on a brand new car. I felt that the reason why the third roll was down was so that I wouldn’t notice the weather proof mat missing. I got with my salesman and asked where the weather proof mat was for the third roll and asked why was it missing along with the standard carpet mats for the whole suv. He then told me the third roll weather proof mat wasn’t part of the “All weather proof mats” that we agreed on. It didn’t make any sense because we agreed on “All” which means all the mats for the suv so why back out of the deal that’s not good business. I even have that in writing on my paperwork. I then questioned the whole deal and wondered if they switched my tires and rims for damaged ones. This suv is brand new so either it was already damaged or they switched them and didn’t think we would notice. I have called service to schedule a loaner to have repairs and the guy who answered was rude and wouldn’t schedule me and said that my salesman had to. So last week I texted with my salesman and he said Wednesday would be a good day so I figured it was this “Wednesday” so my husband drove 1 hour to drop the car off and get a loaner and the service department told him there wasn’t anything scheduled and they didn’t have any loaners. I thought it was understood that he was talking about this Wednesday coming up but it wasn’t. They also won’t schedule you for a loaner around your schedule but will make you schedule around theirs when they have their specific person there to work on your car. NOT CONVENIENT AT ALL! What I have learned from this experience is that I will double check and detail any new car I purchase before taking it from the dealership and make sure everything that belongs in the car is inside. I will also be more specific about what is expected because everything will get twisted to what it’s really not. Once you leave they will give you the run around and tell you they don’t have any loaners for repairs but when you’re buying a car everything is just perfect so it seems. I don’t recommend this place it’s been a headache for us.

Veronica Guardiola Jan 9, 2019

I'm from San Antonio, which only has one Acura dealership that advertises it doesn't negotiate on car prices. I've leased five vehicles from them previously and decided it was time for a change. This time around, I researched the two cars we wanted to lease and sent offers to the two Austin and four Houston-area dealerships. To my surprise, some dealerships didn't even have the courtesy of responding to my offers. The dealers that did respond had huge price variances...and attitudes. Not only did they not acknowledge my offer, they countered my offer with full MSRP and were very arrogant about it, as if I was ridiculous or even misguided to even make a lower offer. The lone dealer out of the six to actually respond quickly and responsively to my offer was AutoNation Acura Gulf Freeway, specifically Jeremy Pratt, New/Pre-Owned Sales Director. Not only was he not condescending, he evaluated my offer on its merits and advised what he honestly could and couldn't do. I appreciated his candor immensely. It immediately established a rapport of mutual respect and honesty that made the rest of the transaction quite a pleasant one. After a few more exchanges to hash out the details, we arranged to drive over to League City from San Antonio to finalize the details and pick up both new cars. We arrived in Houston at 5:30 pm, about 90 minutes before the dealership officially closed. We briefly met with Jeremy, who left us in the capable hands of Sales Consultant, Dustin Daughenbaugh, to complete the transaction. As there were many customers there that evening buying/leasing vehicles (important to note), there was obviously going to be a delay in closing the transactions with the finance staff. Dustin did everything he could to make our wait comfortable, providing refreshments and stimulating conversation. Although I did not negotiate with Dustin, I would highly recommend him. He is a very personable young man, who is gracious, honest and hardworking - traits I'm sure he learned as an elite Army Ranger. After meeting with the finance staff and finalizing the lease paperwork, Dustin took the time to go over all the features of our vehicles and set up the vehicles for us, even though it was late in the evening at this point. Dustin continues to follow-up with us periodically to answer any questions and provide any assistance. I only wish AutoNation Acura Gulf Freeway was located in San Antonio so we could have our vehicles serviced there as well. They get it in terms of customer satisfaction and loyalty. Do yourself a favor from someone who has dealt with a one-dealer town, and negotiated with multiple other dealers. Save yourself the trouble and go to AutoNation Acura Gulf Freeway. Youll know instantly whether theyre the right dealer for you. My bet is yes.

car_ninja Mar 11, 2015

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Acura Gulf Freeway Difference

Recent Reviews from AutoNation Acura Gulf Freeway

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